Privacy Policy

01 Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact details when you fill out forms or place an order
• Payment information processed securely through Stripe (we never store card details)
• Project details, messages, and communications you send us
• Any other information you voluntarily provide

We also automatically collect certain technical data when you visit our site:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and usage data via cookies

02 How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and service requests
• Communicate with you about your project, updates, and support
• Send transactional emails related to your purchases
• Improve our website, services, and user experience
• Comply with legal obligations and prevent fraud
• Send marketing communications (only with your consent)

03 How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Stripe — for secure payment processing
• Email service providers — to send transactional and project-related communications
• Analytics providers — such as Google Analytics, in anonymised form
• Legal authorities — when required by law or to protect our rights

04 Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies — required for basic website functionality
• Analytics cookies — help us understand how visitors use our site
• Preference cookies — remember your settings and choices

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

05 Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Order and transaction records are kept for 7 years for tax and accounting purposes
• Communication records are retained for up to 3 years
• Marketing preferences are retained until you unsubscribe

06 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Portability — request transfer of your data in a structured format
• Objection — object to processing of your data for certain purposes

To exercise any of these rights, contact us at contact@tdmdigitalsolutions.com.

07 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure payment processing via Stripe, and restricted access to personal data within our team.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

08 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

09 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: contact@tdmdigitalsolutions.com
• Website: tdmdigitalsolutions.com/about